1. About this Policy

This Privacy Policy explains how Pinion Institute handles personal information collected through its website, online store and communications.

Pinion Institute is an Australian business based in Queensland. Twelve Feathers Press is a publishing imprint of Pinion Institute.

We handle personal information in accordance with applicable Australian law.

 

2. Information We Collect

Depending on how you interact with the website, we may collect information such as:

• your name and contact details;

• information required to process and deliver an order;

• order and transaction information;

• information you provide when contacting us or subscribing to communications; and

• technical information generated through use of the website, such as device, browser, IP address and website-usage information.

 

3. How Information Is Collected

Personal information may be collected when you:

• place an order;

• complete a website form;

• subscribe to communications;

• contact Pinion Institute; or

• otherwise provide information through the website.

Some technical information may be collected automatically by Wix and other technologies or service providers used to operate the website.

 

4. How We Use Personal Information

Information may be used as reasonably necessary to:

• process, fulfil and administer orders;

• deliver physical or digital products;

• process payments and maintain transaction records;

• respond to enquiries;

• operate and maintain the website and online store;

• send communications you have requested or consented to receive;

• prevent or address misuse, fraud or security issues; and

• meet applicable legal, accounting or regulatory requirements.

We do not sell personal information.

 

5. Service Providers and Disclosure

Pinion Institute uses third-party services to operate aspects of its website and business.

Information may be provided to or processed by service providers where reasonably necessary to provide their services, including website hosting and ecommerce services, payment processing, order fulfilment or delivery, communications and related technical services.

These providers may have their own privacy policies and practices.

Personal information may also be disclosed where required or authorised by law.

 

6. Wix and Overseas Processing

The Pinion Institute website and online store are operated using Wix.

Information processed through the website may therefore be stored or processed by Wix and its service providers in Australia or overseas. The locations used by third-party providers may change from time to time.

Further information about Wix's handling of personal information is available through Wix's privacy information.

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7. Payments

Payments made through the online store are processed using the payment services made available through the website.

Payment providers may collect and process information required to complete a transaction. Pinion Institute does not represent that it independently stores customers' complete payment-card details where those details are handled by the relevant payment provider.

The privacy practices of the relevant payment provider may also apply.

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8. Cookies and Website Technologies

The website uses cookies and similar technologies to support website functionality, security and operation. Wix and other services enabled on the website may also use these technologies in providing their services.

Where required or appropriate, visitors may be given options to manage their cookie preferences through the consent controls provided on the website. Information about managing cookies may also be available through browser settings.

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9. Marketing Communications

Providing information to make a purchase does not, by itself, mean that you have subscribed to marketing communications.

Where you choose to subscribe to marketing communications, your contact information may be used for that purpose.

Marketing communications will include an available means of unsubscribing.

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10. Security and Retention

Pinion Institute uses reasonable measures, including security features provided by its service providers, to protect personal information.

Information may be retained where reasonably necessary for business, transaction, accounting or legal purposes.

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11. Privacy Enquiries

If you have a question or concern about personal information you have provided to Pinion Institute, please contact us using the details below.

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12. Changes to this Policy

This Privacy Policy may be updated where necessary to reflect changes to the website, business practices, service providers or applicable law.

The current version will be published on the website with its effective or updated date.

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13. Contact

Pinion Institute

ABN: 49 408 704 477

Email: info@pinioninstitute.com

Australia