1. About this Policy

This Return Policy applies to products purchased directly from the Pinion Institute online store.

Pinion Institute is an Australian business based in Queensland. Twelve Feathers Press is a publishing imprint of Pinion Institute.

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2. Australian Consumer Law

Products purchased from Pinion Institute come with rights and guarantees that may apply under the Australian Consumer Law.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the nature and circumstances of the problem.

Nothing in this Return Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

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3. Change of Mind

Pinion Institute does not accept returns or provide refunds or exchanges solely because a customer changes their mind.

This does not affect any rights or remedies available under the Australian Consumer Law.

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4. Problems with Physical Products

If you believe a physical product is faulty, damaged, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, please contact Pinion Institute with your order details and information about the problem.

We may request reasonable proof of purchase and information reasonably necessary to assess the problem and determine the appropriate remedy.

Where a remedy is required under the Australian Consumer Law, Pinion Institute will provide the remedy to which the customer is entitled under the law.

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5. Returning a Physical Product

Please contact Pinion Institute before returning a product so that reasonable return instructions can be provided.

Where a product needs to be returned, responsibility for return or collection and any associated costs will be handled in accordance with the Australian Consumer Law.

Where required by law, Pinion Institute will reimburse reasonable return costs.

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6. Digital Products

Because digital products can ordinarily be accessed or retained once supplied, Pinion Institute does not ordinarily provide change-of-mind refunds after a digital product has been supplied or made available for download.

This does not limit any right or remedy available under the Australian Consumer Law.

Further information about digital purchases is provided in our Digital Product Policy.

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7. Contact

If you have a question about a product or wish to raise a return or refund matter, please contact:

Pinion Institute

ABN: 49 408 704 477

Email: info@pinioninstitute.com

Australia